FAQ's

  1. Are your skincare products authentic?

Yes, all our skincare products are 100% authentic and sourced directly from reputable companies in South Korea. We can provide verification if needed to ensure you receive genuine products.

  1. How long does it take to process an order?

We typically process orders within 1-2 business days after payment is confirmed. Processing times may vary slightly during peak periods.

  1. What are your shipping options?
  • Regular Shipping (Lahore): 4-5 business days, 350 PKR.
  • Premium Shipping (Lahore): 2-3 business days for urgent orders, at an additional cost of 250 PKR.
  • Orders Outside of Lahore: Delivery times vary depending on the courier service.
  1. Do you offer free shipping?

Yes, students of Lahore School of Economics (LSE) receive free shipping if the order is delivered within the LSE campus.

  1. Can I cancel my order?

Orders can be canceled only before they are processed. To cancel, please contact us through our phone number or social media platforms.

  1. Do you offer exchanges or refunds?

Due to hygiene and safety concerns, we do not offer exchanges. Refunds are only available if the product is out of stock and you have made an online payment.

  1. How can I track my order?

Once your order is shipped, we will send you a confirmation email with tracking information so you can monitor the delivery status.

  1. What if my package is lost or arrives damaged?

If your package is lost or damaged during transit, please contact us immediately. We will work with the courier service to resolve the issue as quickly as possible.

  1. Can you help me choose the right product for my skin condition?

Absolutely! If you contact us via Instagram or WhatsApp, we can assist you in selecting products suited to your skin type and concerns. However, please note that we are not responsible for any allergic reactions or medical conditions that may arise, as we are resellers, not the manufacturers of the products.

  1. How can I contact you for further assistance?

You can reach us through our contact email or phone number provided on our website. We are also available on social media platforms for any inquiries or support.

  1. Do you ship internationally?

Currently, we only offer shipping within Pakistan. We do not ship internationally at this time.